Hear what out clients have to say about us
I would like to take a few minutes of your time to comment on the excellent services delivered by Exotic Borneo….it was very evident from the very beginning of our relationship, that you and your company were on the same frequency as we are, to deliver a worry-free event operation for our valued client. Your understanding of the nuances in the Incentive Travel segment of the travel industry bodes well for the capabilities for the delivery of a trouble free, first class trip operation, by Exotic Borneo.
AMERICAN EXPRESS, U.S.A.
I want to take time to thank you for such a successful operation during our call in February, Exotic Borneo is a definite leader in quality and experience in the area and without a doubt, up to par with the strongest and most established ground operators at an international level. With a staff as well trained, capable and willing as yours and under your leadership, I am pleased to extend a recommendation to anyone.
Steven Battle, CRYSTAL SYMPHONY
Princess has been contracting with Exotic Borneo as their agents for the land tours offered to passengers for our Sabah port of call for six years. In the time that we have worked with them, Exotic Borneo has proved to be reliable and consistent in providing excellent tour products. The best recommendation that we can give the tours is that the passengers take the time to tell us just how much they enjoyed themselves. At all times, the guides and transportation provided have been of the highest quality. I would not hesitate to recommend Exotic Borneo to any company that was thinking of using them to operate a tour program in Sabah.
Susan Walker, Shore Excursion Manager, PRINCESS CRUISES.
I have just received a report from Michael Howard advising me of the excellent job you have done for our recent call in Sandakan. We have appreciated your prompt and thorough responses to our questions here in the office and I know that Michael felt the same on board. The fact that you provide extra, unsolicited information which you feel will be useful to us is a big plus. You have been organized and efficient and very successful in dealing with last minute request. Michael also had high praises for the service orientation of your whole team. On the basis of the excellent cooperation we have established, I look forward to working with you in future.
Carol Goodman, Manager, Shore Programs, ROYAL VIKING LINE, USA
First and foremost, thanks to the excellent staff for their attention to detail, their thoughtfulness, knowledge and keenness to do the job well. They were very well organised and very eager to please. We had 644 passengers on tour and I did not hear one negative comment from any of the passengers. We look forward to working with you again, fully confident that your organisation will provide the highest standards of service we need. Tour Operations Manager, P&O CRUISES, U.K.
With regards to our last minute plans to disembark passengers, you finesse in organising a tour for 400+ passengers in all air-conditioned coaches, each with a well-versed professional guide, liaising between our ship’s agent and Cathay Pacific regarding the many details of passenger and baggage movement, operating the movement with a smile and with Swiss clock precision has left everyone, including our VIP passengers, full of admiration and wanting to return to Sabah and Kota Kinabalu.
John Tirell, Sr. VP Passenger Services, ROYAL CRUISE LINE, USA.
What a terrific way to learn Geography. How many Western children have planted rice and carried a special rice backpack? All in all everyone found something interesting, exciting and most of all rewarding….All of us would absolutely recommend this holiday as a different concept, far more interesting and enjoyable than the usual run of packages. No. 5 star hotels but true Kadazan hospitality is worth far more.
LESLEY OLLIER, Singapore
We do want to tell you how pleased we are in how you handled our last call to Kota Kinabalu and Sandakan. As you may recall, after the schedule was arranged a year in advance you were given only 2 weeks notice that the call to Sandakan would be cancelled due to tidal conditions, Mother Nature didn’t stop there; during the cruise we had to cancel our call from Kota Kinabalu and return to Sandakan. This meant you only had 2 days to prepare for a program serving nearly 600 passengers. Despite the last minute changes, you handled the operation magnificently. You are to be commended for the professionalism and personal touches demonstrated by you and your staff to ensure passenger satisfaction. Ms. Arllys Filmer-Bennett, our Shore Excursion Manager on board the Pacific Princess, received nothing but excellent responses regarding your shore excursion program. Director, Shore Excursions, PRINCESS CRUISES.
We would like to recommend “Exotic Borneo” to all the groups which want to enjoy an unforgettable holidays in Sabah (Borneo). “Exotic Borneo” rendered their services to our group during our stay in Kota Kinabalu in February ’92 and all of us enjoyed a lot with the activities that they had prepared for the group. We want to thank “Exotic Borneo” for the excellent assistance and professionality that they rendered to us. BEIERSDORF S.A, Spain We are impressed by your professional and polite handling by your company. Everything was well prepared and the excursion were interesting. Wolfram Gotz, HAPAG LLOYD, Germany
What a great day today, our tour operator was well organized and ready for all we asked. The buses were staged on time and the guides were some of the best of the cruise. Most guests were very happy with the guides and we received some of the best comments of the cruise. Your company has really worked extremely hard with us to achieve the excellence.
CRYSTAL SYMPHONY, USA
Thank you very much for your co-operation in making the arrangement and helping the management of the Kumon Goodwill Greenery Delegates program in Malaysia. Because of the nature of the program and the great number of participants, I realize that great efforts were required on your part. Satoshi Mori, KUMON Tree Planting group.
From the moment we landed at Kota Kinabalu and were greeted by you smiling Sharon Wang we felt we were in competent hands. She treated us with charm and efficiency throughout and had a lovely sense of humor.. needed with my group. When we did have problems on that adventurous road to Sapulut, she and James quickly rescued us from the situation. Those who accompanied us early in the tour was also most courteous and attentive and saw to our every need.
RAMBLERS HOLIDAYS, United Kingdom
CUSTOMER ORIENTATED Airwaves have the most demanding, but appreciative, clients and Exotic Borneo are clearly able to meet the challenging service specification we set. I am very pleased to say that our customer Response forms regularly score Exotic Borneo a “10”
AIRWAVES, United Kingdom
I have been organizing the excursion for Vista Tours since 1991 and these are the most professional, complete, perfect and helpful information I have ever received in my career. Especially your research work for the port of Bintulu was extremely helpful for the organizing of the tour to the Niah Caves.
Gunnar Hauglid, VISTA TOURS
Thank you for all the arrangements made by you and your colleagues. Your assistance helped made our conference a great success. Nothing was too much trouble for you. The smiling and helpful attitude by all the staff of Exotic Borneo was appreciated by all. KEN BOAG, Tower Life Australia Limited
We would recommend anyone planning a promotional trip or any kind of a group event, to visit Sabah and would certainly recommend that they use Exotic Borneo as their provider of ground services. Everyone was prompt, courteous and very outgoing in order to insure that all of our people had a great time.
Roger Miller, VP International Operations, MARINE POWERS, USA
Please accept our sincere thanks and appreciation for your warm reception and your assistance and professionality demonstrated with the referenced group and ourselves. It only rests to say we hope to return soon with forthcoming groups taking for sure we will have your unconditional support and friendship.
VIAJES ASTER, Spain
Having now nearly finished our current cruise, I would like to take this opportunity of thanking you sincerely for the excursion arrangements afforded us whilst in KK. Any new port is a matter of some concern to us on board, but the professionally high standard of agency support you provided alleviated any such concerns. Our first taste of Sabah being the still talked about, All excursions were well received and elicited many favorable comments
Paul Carter, Cruise Director, MINERVA, U.K.