Hear what out clients have to say
I would like to take a few minutes of your time to comment on the
excellent services delivered by Exotic Borneo....it was very
evident from the very beginning of our relationship, that you and
your company were on the same frequency as we are, to deliver a
worry-free event operation for our valued client. Your
understanding of the nuances in the Incentive Travel segment of
the travel industry bodes well for the capabilities for the
delivery of a trouble free, first class trip operation, by Exotic
AMERICAN EXPRESS, U.S.A.
I want to take time to thank you for such a successful operation
during our call in February, Exotic Borneo is a definite leader in
quality and experience in the area and without a doubt, up to par
with the strongest and most established ground operators at an
international level. With a staff as well trained, capable and
willing as yours and under your leadership, I am pleased to extend
a recommendation to anyone.
Steven Battle, CRYSTAL SYMPHONY
Princess has been contracting with Exotic Borneo as their agents
for the land tours offered to passengers for our Sabah port of
call for six years. In the time that we have worked with them,
Exotic Borneo has proved to be reliable and consistent in
providing excellent tour products. The best recommendation that we
can give the tours is that the passengers take the time to tell us
just how much they enjoyed themselves. At all times, the guides
and transportation provided have been of the highest quality. I
would not hesitate to recommend Exotic Borneo to any company that
was thinking of using them to operate a tour program in Sabah.
Susan Walker, Shore Excursion Manager, PRINCESS CRUISES.
I have just received a report from Michael Howard advising me of
the excellent job you have done for our recent call in Sandakan.
We have appreciated your prompt and thorough responses to our
questions here in the office and I know that Michael felt the same
on board. The fact that you provide extra, unsolicited information
which you feel will be useful to us is a big plus. You have been
organized and efficient and very successful in dealing with last
minute request. Michael also had high praises for the service
orientation of your whole team. On the basis of the excellent
cooperation we have established, I look forward to working with
you in future.
Carol Goodman, Manager, Shore Programs, ROYAL VIKING LINE, USA
First and foremost, thanks to the excellent staff for their
attention to detail, their thoughtfulness, knowledge and keenness
to do the job well. They were very well organised and very eager
to please. We had 644 passengers on tour and I did not hear one
negative comment from any of the passengers. We look forward to
working with you again, fully confident that your organisation
will provide the highest standards of service we need.
Tour Operations Manager, P&O CRUISES, U.K.
With regards to our last minute plans to disembark passengers, you
finesse in organising a tour for 400+ passengers in all
air-conditioned coaches, each with a well-versed professional guide,
liaising between our ship's agent and Cathay Pacific regarding the
many details of passenger and baggage movement, operating the
movement with a smile and with Swiss clock precision has left
everyone, including our VIP passengers, full of admiration and
wanting to return to Sabah and Kota Kinabalu.
John Tirell, Sr. VP Passenger Services, ROYAL CRUISE
What a terrific way to learn Geography. How many Western children
have planted rice and carried a special rice backpack? All in all
everyone found something interesting, exciting and most of all
rewarding....All of us would absolutely recommend this holiday as a
different concept, far more interesting and enjoyable than the usual
run of packages. No. 5 star hotels but true Kadazan hospitality is
worth far more.
We do want to tell you how pleased we are in how you handled our
last call to Kota Kinabalu and Sandakan. As you may recall, after
the schedule was arranged a year in advance you were given only 2
weeks notice that the call to Sandakan would be cancelled due to
tidal conditions, Mother Nature didn't stop there; during the cruise
we had to cancel our call from Kota Kinabalu and return to Sandakan.
This meant you only had 2 days to prepare for a program serving
nearly 600 passengers. Despite the last minute changes, you handled
the operation magnificently. You are to be commended for the
professionalism and personal touches demonstrated by you and your
staff to ensure passenger satisfaction. Ms. Arllys Filmer-Bennett,
our Shore Excursion Manager on board the Pacific Princess, received
nothing but excellent responses regarding your shore excursion
Director, Shore Excursions, PRINCESS CRUISES.
We would like to recommend "Exotic Borneo" to all the groups which
want to enjoy an unforgettable holidays in Sabah (Borneo). "Exotic
Borneo" rendered their services to our group during our stay in Kota
Kinabalu in February '92 and all of us enjoyed a lot with the
activities that they had prepared for the group. We want to thank
"Exotic Borneo" for the excellent assistance and professionality
that they rendered to us.
We are impressed by your professional and polite handling by your
company. Everything was well prepared and the excursion were
Wolfram Gotz, HAPAG
What a great day today, our tour operator was well organized and
ready for all we asked. The buses were staged on time and the guides
were some of the best of the cruise. Most guests were very happy
with the guides and we received some of the best comments of the
cruise. Your company has really worked extremely hard with us to
achieve the excellence. CRYSTAL SYMPHONY, USA
Thank you very much for your co-operation in making the arrangement
and helping the management of the Kumon Goodwill Greenery Delegates
program in Malaysia. Because of the nature of the program and the
great number of participants, I realize that great efforts were
required on your part.
Satoshi Mori, KUMON
Tree Planting group.
From the moment we landed at Kota Kinabalu and were greeted by you
smiling Sharon Wang we felt we were in competent hands. She treated
us with charm and efficiency throughout and had a lovely sense of
humor..needed with my group. When we did have problems on that
adventurous road to Sapulut, she and James quickly rescued us from
the situation. Those who accompanied us early in the tour was also
most courteous and attentive and saw to our every need.
Airwaves have the most demanding, but appreciative, clients and
Exotic Borneo are clearly able to meet the challenging service
specification we set. I am very pleased to say that our customer
Response forms regularly score Exotic Borneo a "10"
I have been organizing the excursion for Vista Tours since 1991 and
these are the most professional, complete, perfect and helpful
information I have ever received in my career. Especially your
research work for the port of Bintulu was extremely helpful for the
organizing of the tour to the Niah Caves.
Thank you for all the arrangements made by you and your colleagues.
Your assistance helped made our conference a great success. Nothing
was too much trouble for you. The smiling and helpful attitude by
all the staff of Exotic Borneo was appreciated by all.
KEN BOAG, Tower
Life Australia Limited
We would recommend anyone planning a promotional trip or any kind of
a group event, to visit Sabah and would certainly recommend that
they use Exotic Borneo as their provider of ground services.
Everyone was prompt, courteous and very outgoing in order to insure
that all of our people had a great time.
Roger Miller, VP International Operations, MARINE
Please accept our sincere thanks and appreciation for your warm
reception and your assistance and professionality demonstrated with
the referenced group and ourselves. It only rests to say we hope to
return soon with forthcoming groups taking for sure we will have
your unconditional support and friendship.
VIAJES ASTER, Spain
Having now nearly finished our current cruise, I would like to take
this opportunity of thanking you sincerely for the excursion
arrangements afforded us whilst in KK. Any new port is a matter of
some concern to us on board, but the professionally high standard of
agency support you provided alleviated any such concerns. Our first
taste of Sabah being the still talked about, All excursions were
well received and elicited many favorable comments
Paul Carter, Cruise Director, MINERVA, U.K.